I wanted to write you a quick note to tell you how pleased I was with the service I received from Christy Bennett and Heather Banks. Last week I went on the Internet to Truecar. I was looking for a Sienna with the navigation package and AWD. My wife and I visited Suburban Toyota in Troy and took my Truecar printout to them. The salesman said that they did not have the can and that he would probably have to order it. The specs went out to several other dealers in the area, and luckily for me, my request landed on Christy's desk. She promptly called me that afternoon and got the specifics for what I was looking for. She was very nice and told me she would get back to me Monday. Well, to my surprise, she was true to her word and informed me late Monday that she had my van! I am a very busy financial advisor and was very pleased to learn my shopping was over. She did indeed have exactly what I was looking for and more importantly, at the right price.

That is not the end of the story. Christy informed me that she would not be at the showroom Saturday when I picked up the van, but she assured me, I would be taken care of. Again my expectations were exceeded. I was met at the door by Heather Banks. She greeted us with a warm smile and proceeded to take care of all the details. There was some delay due to a computer glitch, but my son and I had a good time visiting with Heather. I know you already know this, but one cannot hear it enough, you have wonderful employees, while not only being friendly, but more importantly, they are very professional and capable!

You should be very proud of yourself! I will be recommending your dealership to my friends and clients and specifically, to contact Christy and Heather. Thank you so much for taking the pain out of shopping for a new car!